Customer Service Representative
Role Overview
This is a full-time, on-site Customer Service Representative role based in Doha, Qatar.
The role handles customer inquiries, provides product information, and helps customers select auto parts and accessories.
Key Skills for This Role
Full Job Posting
About the company
Swat Trading Co. W.L.L is an established auto parts supplier based in Doha, Qatar, with over three decades of experience in the automotive sector.
The company supplies standardized vehicle parts and accessories, emphasizing quality, customer trust, and consistent service.
Role overview
This is a full-time, on-site Customer Service Representative role based in Doha, Qatar.
The role handles customer inquiries, provides product information, and helps customers select auto parts and accessories.
Responsibilities
- Respond to phone calls and walk-in customer requests.
- Process orders, manage returns, and maintain accurate documentation in company systems.
- Resolve issues and follow up on customer concerns.
- Collaborate with sales and warehouse teams to support timely delivery, customer satisfaction, and a positive customer experience.
Qualifications
- Strong customer-facing customer service and customer support abilities, with a focus on customer satisfaction and customer experience.
- Relevant customer service background, including retail, automotive, or related industries.
- Effective English communication; Arabic language skills are an advantage.
- Ability to manage multiple requests, prioritize tasks, and work accurately in a fast-paced environment.
- Basic computer proficiency and familiarity with order entry or CRM systems.
- Professionalism, problem-solving, and willingness to learn auto parts details.
- Previous customer service experience; automotive parts knowledge is preferred but not required.
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