Customer Service Representative

Must have a high school diploma or G.E.D.

1 year customer service experience.

Demonstrates ability to understand and interpret detailed policies and procedures and to be able to apply them to various situations. This includes thorough understanding of CBC’s responsibility to maintain privacy of Protected Health Information as required by the Health Insurance Portability and Accountability Act.

Demonstrates ability to work independently, be flexible and react appropriately to changing job assignments and work environments.

Demonstrates ability to communicate effectively and professionally both verbally and in writing with all levels of internal/external personnel in order to respond to customer inquiries ranging from routine to complex and involving sensitive subject matter.

Demonstrates analytical, organization and problem-solving skills in order to accurately and efficiently identify, analyze and respond to customer inquiries, as well as identify and analyze trends and discrepancies.

Ability to use telephone equipment systems such as Interactive Voice Response and Automated Call Distribution.

Familiarity with the utilization of a PC and various software such as Microsoft Office Suite.

Sedentary work involving significant periods of sitting, talking, hearing, keying and performing repetitive motions. Work requires visual acuity to perform close inspection of written and computer-generated documents as well as a PC monitor. Working environment includes typical office conditions.