Customer Service Representative

Physical Requirements

QUALIFICATIONS

• · High school diploma or equivalent. · Relevant customer service experience helpful. · Excellent verbal and written communications skills. · Experience with multi-line phone system helpful. Position Requirements · Must live in the Tri-State Area (NY, NJ, CT) · Remote position requires a quiet private space at home to set up a workstation not too far from their internet router. · Able to work 5 rotating shifts ranging from 7am-4pm, 8am-5pm, 9am-6pm, 10am-7pm, 11am-8pm. All shifts are required. · Home internet speed 300 MBPS or better. · Able to commute into NYC for initial 3 weeks of training. · Excellent communication skills with patients, peers and management. · Manual dexterity to manipulate office equipment and make written notations. · Ability to use computer keyboard 25-90% of each workday. · Ability to sit at desk for 25-90% of each workday. · Hearing acuity to communicate over the telephone. · Visual acuity to read information in print and on computer screen. HIPAA STATUS · Has been determined as eligible for access to/use of PHI & EPHI based on work duties and responsibilities in compliance with ‘minimal necessary standards · Has read Spear’s policy and procedure manual this calendar year