Customer Service Representative
Role Overview
Serve as the central coordinator for customer print jobs, handling enquiries, orders, quotes, tracking, issue resolution, and customer satisfaction.
Work with production and delivery teams to fulfill printing jobs accurately and on time.
Key Skills for This Role
Full Job Posting
Role overview
Serve as the central coordinator for customer print jobs, handling enquiries, orders, quotes, tracking, issue resolution, and customer satisfaction.
Work with production and delivery teams to fulfill printing jobs accurately and on time.
Key responsibilities
- Respond professionally to customer enquiries by phone, email, or in person, including questions about offset printing services.
- Provide quotes and product information; enter and manage orders with complete job specifications.
- Coordinate with design, prepress, and production teams; track progress and update customers on deadlines and status.
- Resolve issues, follow up on completed work, and encourage repeat business.
- Maintain product knowledge, customer records, job files, and documentation; support sales account management and client relationships.
Requirements
- At least two years of relevant work experience in Dubai, UAE.
- Must be able to speak English, Hindi, and Malayalam.
Work location
- Work is in person; the stated company location is Al Qusais Industrial 1, Dubai, UAE.
Interview information
- Walk-in interviews are available on October 5, 2026, from 11:00 a.m. to 3:00 p.m.
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