Customer Service Professional- Inbound

EMS|MC offers full-service revenue cycle management solutions and is the largest billing services provider focused exclusively on emergency medical services in the U.S. We offer services from software to hardware to billing services and everything in between.

For over 25 years, our high-quality service, results and customer-centric approach have set the standard in professional EMS billing. We have an emphasis on patient satisfaction and our client customization enables us to fulfill our mission of providing value-added, innovative financial services that enhance the delivery of a cost-effective EMS system.

With this level of specialization, we have built a team of dedicated, industry-leading experts with unprecedented experience to maximize our clients EMS revenue.

Job Type : Full-time: Monday-Friday, 1:30pm -10:00 pm Eastern time

Answer & conduct phone calls and other customer service tasks in a timely, professional, and courteous manner and according to applicable compliance procedures

Answer phone calls quickly and in a pleasant, professional manner

Identify each caller’s needs and determine the next appropriate action, which may include clarifying charges/payments, collecting, adding, updating, and filing insurance, resolving complaints, and/or notifying

Utilize all resources provided: Job aids, SOP’s. Question Queue, Client Specs

Notify supervisors/management of complaints that cannot be resolved on the first call

Address each caller’s needs while being sensitive to the appropriate amount of time needed to complete and close the call in a courteous and professional manner

Accurately document each call and the outcome in Rescue Net Billing in an efficient, clear, and concise manner. Documentation must be understandable if read later and/or by another employee

Identify appropriate situations for transferring/escalating a call to a senior advisor, supervisor or member of management

Detect caller patterns and provide appropriate feedback to supervisor to reduce or prevent possible future call

Conduct all job tasks, duties, phone calls, and interactions with professionalism, respect, a positive attitude, and in accordance with company compliance policies and applicable government regulations

Consistently support and demonstrate the company mission and values

File insurance from information provided by patient on the EMSMC website in an accurate and timely manner

Mentoring of new hires

Perform other necessary tasks as assigned by supervisor

Assist with special projects as assigned

High School Diploma

Understanding of Medicare, Medicaid, commercial, and patient reimbursement/billing, and HIPAA

Strong, effective, and professional written and verbal communication skills. Must be able to apply these skills with individuals from diverse backgrounds both internal & external to the company.

Ability to collaborate effectively with multi-departmental and diverse teams to achieve results. This includes the application of an appropriate balance of assertiveness and professionalism to drive processes to completion.

Strong, accurate typing and data entry skills

Ability to learn, understand, and work within specific client requirements

Highly organized with ability to be proactive, manage time, and prioritize work with little supervision

Ability to function well within a cross-functional team setting and independently

Willing and able to adapt to changes in work environment, procedures, priorities, schedule, and job duties

Detail-oriented

Flexible Scheduling

Career development plans

Weekly wellness seminars

Comprehensive benefit package

Remote opportunities

All equipment provided

Pay rate: $17.00 an hour with an additional $1.00 an hour shift differential. Final compensation based on the candidate’s qualifications, experience, and business needs. Individuals in this role are eligible to participate in a discretionary bonus plan and a comprehensive benefit package, including a retirement plan, health coverage, paid time off and other benefits provided in accordance with applicable law. Visit https://emsmc.com/careers/ to explore our total rewards package.

Employees must be able to perform the essential functions of this position. Reasonable accommodations will be provided to qualified individuals with disabilities as needed to support their ability to perform these essential functions. If you require an accommodation for this position or to participate in the application process, please contact HR at [email protected] .

The responsibilities and duties outlined in this job description are not exhaustive and may be subject to change to meet the needs of the business. This job description is not an implied contract of employment and does not alter the at-will employment relationship.

There is no anticipated closing date for applications; The role will remain open until filled.

Applicants must be authorized to work in the United States now and in the future; this role does not offer current or future visa sponsorship.