Customer Service & Operations Analyst - Anti-Money Laundering

Role overview

Responsibilities

• Respond to customer queries and process, authorize, and investigate transactions.
• Collect required information accurately and complete work on time and to a high standard.
• Investigate queries, raise them with relevant parties, and escalate when needed.
• Meet agreed turnaround times and participate in customer-service and process improvement initiatives.
• Review processing errors and customer complaints to identify trends and training needs.
• Support team process training and knowledge sharing.

Skills and experience

• Knowledge and experience of AML processes and procedures, with awareness of current trends, policies, and regulations.
• Understanding of financial services, customers, products, processes, and banking systems.
• Ability to work accurately, meet deadlines, and maintain attention to detail.
• Good written and spoken communication skills.

Chennai hub