Customer Service & Operational Analyst
Full Job Posting
What you'll do
As a Customer Service & Operations Analyst, you’ll be responding to queries from customers promptly and tactfully within our SLAs. We’re looking for someone with strong interpersonal skills to listen to our customers, develop relationships with them and maintain an understanding of their needs at all times.
Your day-to-day will include:
Authorising and investigating all transactions to our KPIs
Collecting the required information from the customers and businesses
Reviewing processes which could be automated or enhanced to improve the customer and business experience
The skills you'll need
- In order to excel in this role, you’ll have strong customer service abilities along with customer and industry knowledge. You’ll work well in a fast-paced environment and have good organisational skills to deliver to deadlines. And, if you have experience of coaching and giving feedback, this would be an advantage.
- You’ll also demonstrate:
- An awareness of changes in trends, policies and regulations
- A thorough understanding of products, processes and banking systems
- The ability to interpret information and provide analysis and solutions to support continuous improvement
- An understanding of our industry and its customers
- Excellent written and verbal communication skills
- Hours
- Job Posting Closing Date:
Requirements
- In order to excel in this role, you’ll have strong customer service abilities along with customer and industry knowledge. You’ll work well in a fast-paced environment and have good organisational skills to deliver to deadlines. And, if you have experience of coaching and giving feedback, this would be an advantage.
- You’ll also demonstrate:
- An awareness of changes in trends, policies and regulations
- A thorough understanding of products, processes and banking systems
- The ability to interpret information and provide analysis and solutions to support continuous improvement
- An understanding of our industry and its customers
- Excellent written and verbal communication skills
- Hours
- Job Posting Closing Date:
About NatWest Group
UK-focused banking group serving retail, commercial, and private customers.
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