Customer Service Officer

Join us at Cleanaway and contribute to making a sustainable future possible, together.

We transform waste into resources and renewable energy. When you start to think of waste as a resource, it opens a world of possibilities.

As a high-growth, ASX-listed organisation with over 7500 employees, our goal is to be recognised by our customers as the most innovative and sustainable waste management company with industry-leading HSE performance. We are Australia’s largest company in this sector, providing essential services to millions of customers and communities nationally.

Based in Karratha, WA, the purpose of the Customer Service Officer role is to contribute to the achievement of business goals and objectives via the provision of high-quality support in the functions of administrative duties and dealing professionally with our customers.

Deliver excellent administration and customer service to allocated contracts and sites in a timely manner

Managing inbound calls

Develop positive working relationships with other support functions and stakeholders to meet and exceed customer needs

Processing of purchase orders, dealing with invoicing queries, and processing BPay payments

Reconcile, report, and audit asset management as required

Maintain accurate data records and ensure consistent execution of the end-to-end processes in compliance with company policies and finance timelines

Our ideal candidate will thrive in a varied role where no two days are the same. If you have first-class customer service skills and can deal efficiently and professionally with a fast-moving caseload, we’d love to hear from you.

If you have a positive, team-focused attitude, we can train the rest!

Intermediate skills with the MS Office Suite of products

Excellent organisational, written, and verbal communication skills

Competitive salary package

Flexible working arrangements

Career opportunities in a high growth, Australian business

Supportive and safe work environment

Paid parental leave

Great company benefits: Employee share program, company discounts, salary packaging, EAP, discounts on private health insurance and more.

Our recruitment process involves a number of checks including reference checks, verification of qualifications, licences and right-to-work status.

We are dedicated to improving employment outcomes and encourage applications from Aboriginal and Torres Strait Islander peoples. We also welcome candidates of all ages, abilities, gender identities, experiences (including veterans), and cultural backgrounds.

If you require any adjustments during the recruitment process, please contact us by emailing [email protected] .

Join us on our exciting journey towards a sustainable future .

Simply click the Apply button below or visit https://www.cleanaway.com.au/about-us/careers and let's make a positive impact together.