Customer Service Manager

What You Will Do:

• Directly manage an international team of Customer Service Representatives located in Canada, Japan, and Germany across multiple divisions within the MVC Group
• Oversee all aspects of order acceptance and entry including:
• Verifying customer purchase orders to an established acceptance standard
• Entering and maintaining sales orders into ERP (SAP)
• Processing customer returns RMAs
• Vetting and setup of new customers (trade compliance screening, account creation etc.)
• Communicating schedule changes and other order related updates to the internal sales team and external customers
• Answering non-technical customer questions including order status and schedule
• Supporting the sales team and customers as needed
• What You Need:
• 5 years of Customer Service or similar team management experience (technology manufacturing space preferred)
• Extensive knowledge of ERP systems (SAP Preferred) with a focus on sales orders and RMAs
• Strong interpersonal skills and intercultural awareness
• Ability to operate within and switch between multiple business contexts and systems
• Familiarity with MS Office applications, especially Outlook and Excel
• Experience managing international teams with diverse background is a plus
• What we offer
• Competitive compensation and comprehensive health benefits
• Progressive vacation plan and paid holidays
• Retirement savings plans with company match
• Educational assistance and career development support
• Opportunities to work on globally impactful technologies
• What happens next
• Apply online and our Talent Acquisition team will review your application. Selected candidates will be contacted for next steps, including interviews and assessments as needed.
• This position is being posted in response to an existing vacancy within our organization
• Teledyne Digital Imaging does not use AI tools to assist in the Screening, Assessing and Selecting of candidates for this role
• Salary Range:
• The anticipated salary range listed for this role is only an estimate. Actual compensation for successful candidates is carefully determined based on several factors including, but not limited to, location, local regulations (such as minimum wage), education/training, work experience, key skills, and type of position.
• Teledyne and all of our employees are committed to conducting business with the highest ethical standards. We require all employees to comply with all applicable laws, regulations, rules and regulatory orders. Our reputation for honesty, integrity and high ethics is as important to us as our reputation for making innovative sensing solutions.