Customer Service Manager / Store Manager / Customer Service Supervisor

SGS INDIA PVT LTD

Dubai, UAE

Part-time

Mid-Senior

Onsite

Discovered Yesterday

Customer service managementCustomer supportCustomer satisfactionCustomer service operationsCustomer feedback analysisPerformance reporting

Full Job Posting

Part-time, hybrid customer service leadership role based in Dubai, with some work-from-home flexibility.

Oversees customer support operations and customer satisfaction across service touchpoints.

Oversee daily customer service operations, inquiries, and support requests.
Supervise frontline staff, handle escalations, monitor service quality, and maintain store or office standards as applicable.
Analyze customer feedback, prepare basic performance reports, and collaborate with internal teams on process and service improvements.
Schedule and mentor team members and implement customer service policies aligned with company guidelines.

Customer service management, customer support, and customer satisfaction capabilities.
Analytical skills to interpret customer data and identify trends; strong communication skills.
Experience in a customer-facing supervisory or managerial role; services, retail, or insurance experience is ideal.
Ability to work effectively in a hybrid setting, manage time independently, and adapt to changing needs.
Proficiency with basic office software and customer service tools or CRM systems.
A relevant diploma or degree in business, management, or a related field is preferred; equivalent experience is considered.

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