CUSTOMER SERVICE MANAGER

Job Summary

Key Responsibilities

• Client Strategy
• Ensure high client satisfaction and retention rates by proactively managing client relationships, conducting regular business reviews, and timely resolution of client concerns • Develop and maintain strategic account plans tailored to meet client objectives • Build and sustain trusted advisor relationships with key stakeholders • Act as the main point of contact between the client team and internal teams (CDC and Canteen) to ensure client needs are addressed efficiently and effectively • Lead and manage ongoing projects, ensuring timelines and goals are met • Identify at-risk accounts and develop strategies to mitigate churn
• Ensure high client satisfaction and retention rates by proactively managing client relationships, conducting regular business reviews, and timely resolution of client concerns
• Develop and maintain strategic account plans tailored to meet client objectives
• Build and sustain trusted advisor relationships with key stakeholders
• Act as the main point of contact between the client team and internal teams (CDC and Canteen) to ensure client needs are addressed efficiently and effectively
• Lead and manage ongoing projects, ensuring timelines and goals are met
• Identify at-risk accounts and develop strategies to mitigate churn

Preferred Qualifications

• Bachelor’s degree or equivalent experience • 4+ years of experience in account management and/or customer service • Demonstrated ability to prepare, analyze, and present business reviews • Excellent interpersonal skills to navigate complex negotiations and maintain strong client relationships • Proven success in business growth and retention • Adept at resolving high-level client issues • Ability to prioritize, multitask, and adapt in an agile environment • Adapt easily to new and proprietary technologies • Willingness to travel locally (~35-45%)
• Apply to Canteen today!
• Canteen is a member of Compass Group USA
• Click here to Learn More about the Compass Story
• Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.
• Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act.
• Applications are accepted on an ongoing basis.
• Canteen maintains a drug-free workplace.
• Associates at Canteen are offered many fantastic benefits.
• Medical
• Dental
• Vision
• Life Insurance/ AD
• Disability Insurance
• Retirement Plan
• Paid Time Off
• Holiday Time Off (varies by site/state)
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Commuter Benefits
• Employee Assistance Program
• Flexible Spending Accounts (FSAs)
• Paid Parental Leave
• Personal Leave
• Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here or copy/paste the link below for paid time off benefits information.
• https://www.compass-usa.com/wp-content/uploads/2023/08/2023_WageTransparency_Canteen.pdf
• Certain positions may require Florida Level 2 background screening. Details: https://info.flclearinghouse.com/
• Req ID: 1582238
• Canteen
• Brandy Wilson
• Bachelor’s degree or equivalent experience
• 4+ years of experience in account management and/or customer service
• Demonstrated ability to prepare, analyze, and present business reviews
• Excellent interpersonal skills to navigate complex negotiations and maintain strong client relationships
• Proven success in business growth and retention
• Adept at resolving high-level client issues
• Ability to prioritize, multitask, and adapt in an agile environment
• Adapt easily to new and proprietary technologies
• Willingness to travel locally (~35-45%)
• Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation.