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Customer Service Manager

Harmons
Draper, USA
Full-time
Mid
Onsite
USD 18.9-20.4 hourly / hour
Discovered 2 weeks ago

Full Job Posting

Desired knowledge, skills, and abilities

  • A high school diploma or GED preferred; or any combination of education, experience, and training which provides the following knowledge, skills, and abilities:
  • Basic math skills used for making change
  • 10-key skills
  • Ability to interpret policies and procedures
  • Excellent organization and planning skills
  • Must possess solid communication skills, including verbal and listening skills in order to effectively and efficiently communicate with customers and fellow associates
  • Ability to appropriately and professionally handle conflict
  • Must possess the ability to accept constructive review and be accountable for one’s own success as well as the success of your team
  • Required to make logical, significant decisions using general, recognized skills and techniques
  • Must possess integrity, a positive attitude, be mission-driven, and be self-directed with a demonstrated passion for Harmons’ mission and commitment to working collaboratively
  • Continually strives to be product minded, customer minded, personnel minded, detailed, consistent, and forward focused
  • Ability to work weekends, evenings, and holidays
  • PHYSICAL/SENSORY DEMANDS:
  • The work environment characteristics described here are representative of those an associate encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • Work is generally performed in a safe and comfortable store environment with the possibility of frequent exposure to hot or cold conditions. While performing the duties of this job, the associate is regularly required to grasp, push, pull, carry, stoop, twist, crouch, and reach; perform tasks requiring repetitive motion and eye, hand, and foot coordination; hear and respond to customer inquiries. Also requires standing, walking, and bending throughout the entire work day and the ability to maneuver heavy objects weighing up to 30 pounds from location to location.
  • We are proud to be an equal opportunity employer and celebrate our employees' differences including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Diversity makes us better.

Requirements

  • A high school diploma or GED preferred; or any combination of education, experience, and training which provides the following knowledge, skills, and abilities:
  • Basic math skills used for making change
  • 10-key skills
  • Ability to interpret policies and procedures
  • Excellent organization and planning skills
  • Must possess solid communication skills, including verbal and listening skills in order to effectively and efficiently communicate with customers and fellow associates
  • Ability to appropriately and professionally handle conflict
  • Must possess the ability to accept constructive review and be accountable for one’s own success as well as the success of your team
  • Required to make logical, significant decisions using general, recognized skills and techniques
  • Must possess integrity, a positive attitude, be mission-driven, and be self-directed with a demonstrated passion for Harmons’ mission and commitment to working collaboratively
  • Continually strives to be product minded, customer minded, personnel minded, detailed, consistent, and forward focused
  • Ability to work weekends, evenings, and holidays
  • PHYSICAL/SENSORY DEMANDS:
  • The work environment characteristics described here are representative of those an associate encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • Work is generally performed in a safe and comfortable store environment with the possibility of frequent exposure to hot or cold conditions. While performing the duties of this job, the associate is regularly required to grasp, push, pull, carry, stoop, twist, crouch, and reach; perform tasks requiring repetitive motion and eye, hand, and foot coordination; hear and respond to customer inquiries. Also requires standing, walking, and bending throughout the entire work day and the ability to maneuver heavy objects weighing up to 30 pounds from location to location.
  • We are proud to be an equal opportunity employer and celebrate our employees' differences including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Diversity makes us better.

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