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Customer Service Manager, Brand Support

Darling Ingredients
Irving, USA
Full-time
Manager · 2+ years experience
Onsite
Discovered 3 days ago
Account managementCommunicationOracle

Full Job Posting

Minimum Qualifications

  • High School Diploma or equivalent.
  • 5+ years of customer service, account management, or operational support experience in a corporate environment.
  • 2+ years of leadership, supervisory, or team management experience
  • Demonstrated proficiency in business technologies, including CRM systems and Microsoft Office applications.
  • Strong leadership, coaching, and employee development skills
  • Strong multitasking, disciplined time management, organizational, and prioritization skills, with the ability to manage competing priorities in a fast-paced environment
  • Excellent verbal and written communication skills with the ability to influence stakeholders across multiple organizational levels
  • Demonstrated analytical and problem-solving skills with the ability to make sound business decisions independently
  • Proven ability to lead change, drive accountability, and achieve results through others by setting the standard for ownership, professionalism, and execution

Preferred Qualifications

  • Associate's or Bachelor's degree.
  • Experience managing customer service, account management, or shared service teams.
  • Experience supporting national or multi-location customer accounts.
  • Experience with Oracle or other enterprise business systems.
  • Proven ability to lead continuous improvement initiatives and process optimization efforts.
  • Strong financial acumen, including experience with billing, payment processes, or operational reporting.
  • Demonstrated success managing cross-functional projects and stakeholder relationships.
  • Working Conditions and Physical Demands
  • Position is based in an office environment
  • Occasional travel to off-site locations is required.
  • Requires prolonged sitting and movement throughout office/work locations, as well as occasional use of computers and office equipment.
  • Must occasionally stoop, kneel, crouch, crawl, and climb or balance.
  • Must be able to communicate effectively and identify potential workplace hazards.
  • Requires the ability to occasionally lift and/or move up to 10lbs.

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