Customer Service Manager
Role Overview
The Customer Services Manager is responsible for all aspects of the centre’s performance.
The role has autonomy and resources to manage the centre as though it were the manager’s own business.
Key Skills for This Role
Full Job Posting
Role overview
The Customer Services Manager is responsible for all aspects of the centre’s performance.
The role has autonomy and resources to manage the centre as though it were the manager’s own business.
Location and workplace
- The role is based on-site in Dubai, United Arab Emirates.
Responsibilities
- Manage anything and everything on site and take responsibility for centre performance.
- Rise to challenges and solve problems.
- Give tours to prospective customers.
- Upsell to existing customers.
- Look after customers and deliver world-class service.
- Continuously ensure service and workspace quality.
About you
- Ideally, have experience delivering against targets while leading a small, close-knit team.
- Experience running a flexible workspace centre, store, restaurant, or other customer-focused site is relevant.
- Bring natural sales and commercial skills, passion, drive, ownership, and resilience.
- English is listed as an essential language.
What the employer offers
- Induction training and ongoing learning and development.
- Promotion prospects, achievable incentives, and sociable hours.
- Flexible workplace benefits supporting mental, physical, and financial wellbeing.
About IWG
IWG operates a global network of technology-enabled workspace centres and is continuing to expand.
The company describes a commitment to sustainable workspaces and reducing commuting-related carbon emissions.
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