Customer Service Level 3 Apprenticeship

Elliotts is an independent builders’ merchant serving customers across the South of England. Founded in 1842, we remain family owned and focused on doing things properly.

We keep things straightforward - know our customers, work safely, deliver reliably, and support each other as a team. Decisions are made locally, close to the work.

The business is led by Tom, the great-great-great grandson of the founder. That long-term, hands-on approach shapes how we operate and how we look after our people.

Many of our team build long careers here. It’s a stable, supportive environment where people take pride in their work and back each other day to day.

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

Within your working day, you'll be working towards your Apprenticeship with HTP Apprenticeship College whilst:

Getting to know our products, from timber and bricks to everything else a job needs

Serving trade and home customers at the counter, on the phone and by email

Working out prices and quotes for customers' jobs

Getting out in the yard, checking in deliveries and loading up customers

Seeing how we plan deliveries and get materials out to sites on time

Learning how we order stock and make sure we've got what customers need

Finding out what makes a branch successful, from looking after customers to making a profit

Working alongside your Branch Manager to see how a branch is run day to day

Spending time with other branches and teams across Elliotts