Customer Service Host

What We're Looking For:

Why Join Us?

What is the salary and benefits that come with this role?

• Salary is £26,789 , rising to £28,318 once you have completed your initial probation period
• A defined benefit pension from day 1 – one of the best in the UK.
• Free travel on all London Northwestern Railway and West Midlands Railway services for you, your spouse/partner, and dependents.
• 75% off all other train operating companies for you, your spouse/partner, and dependents.
• 8 Friends and Family Day passes to gift per annum on our network.
• A 24/7 Virtual GP service for you and your household.
• Our Employee Assistance Programme (EAP)- A confidential employee benefit that supports you with personal or work-related issues affecting your home life, work life, health, or wellbeing
• Our cycle to work scheme with Evans Cycles.
• A retail discount portal- offering savings, discounts and cashback at over 800 retailers and restaurants.
• Due to the volume of applications we receive, the advert may close earlier than the published closing date. Please submit your application as soon as possible to avoid missing out. As an inclusive employer, we welcome applications from all backgrounds and ensure no-one receives less favourable treatment on the grounds of age, disability, gender, race/ethnicity, religion, belief and sexual orientation. Applications will be considered from colleagues with 6 months experience, after completion of their probationary period and a full check of absence and disciplinary records.

Requirements

• Have a genuine passion for delivering excellent customer service.
• Are confident communicating with a wide range of people.
• Can remain calm and professional in challenging or disruptive situations.
• Take initiative and can work independently when required.
• Have a strong commitment to safety and customer care.
• Are reliable, flexible, and able to work shifts, weekends, and bank holidays.