Customer Service Experience Representative

Opportunity

What your day looks like

• Respond to product and service inquiries by telephone, email, or chat in an efficient, compliant, courteous, and professional manner.
• Provide exceptional customer service and find creative ways to make each interaction personal.
• Serve as the primary contact for resolving client problems and complaints with empathy and a solution-focused outlook.
• Identify, suggest, and participate in process improvements.
• Understand and apply departmental operating policies and procedures.

Experience and skills

• Fluent English communication skills are required; French bilingual skills are an asset.
• Technical confidence and comfort using computers and other technology are expected.
• Adaptability is important because operating hours and schedules can change.
• More than one year of customer-helping experience is helpful but not required.
• Inbound contact centre, retail, business-to-business-to-consumer, digital company, or financial services experience may be relevant.
• Post-secondary education is not required; financial administration or services education is a plus.
• Completion of IFIC or CSC is a plus, not a requirement.

Benefits

• Aviso describes competitive compensation, health, dental and insurance benefits, vacation, fitness benefits, parental leave top-up options, and retirement contributions.
• Learning and development support, education assistance, and social events are also described.

Salary

• The posted expected salary range is CAD 52,000–60,000 annually.
• Individual compensation packages depend on candidate-specific factors and position requirements.

About Aviso