Customer Service Executive

Overview

Role Objective

Customer Service

• Responsible for delivering high level of Customer Experience in a Showroom setting
• Excellent presentation and oratory skills
• Providing exceptional customer service and managing the clients journey
• Handle customer inquiries, complaints professionally to ensure customer satisfaction according to Lixil Brand Standard
• Excellent persuasive and marketing skills

Store Operations

• Actively organizing and managing the showroom reception area
• Ensure all clients F2F, Phone enquiry, emails are handled professionally and timely
• Ensure that store opening and closing process are executed according to SOP
• Working with other departments or staff to ensure customer satisfaction
• Monitoring processes and procedures to adhere to company standards and policies

Reporting & Analysis

• Assist in preparing weekly / monthly Sales and Traffic data.
• Assist in executing promotional campaigns and marketing initiatives
• Accomplish other reporting tasks or KPI’s as assigned by the Manager

Job Specifications

• High school diploma or equivalent. Nitec/Higher Nitec
• Minimum of 3-5 years of experience in a customer facing role
• Strong customer engagement with the ability to address the clients professionally
• Excellent interpersonal and communication skills
• Ability to work in a fast-paced environment and handle multiple responsibilities effectively
• Strong problem-solving skills and the ability to ensure customer satisfaction
• Proficiency in SAP, Microsoft Office and POS system (Google workspace is a bonus)

Attributes

• Customer-focused with a passion for service excellence
• Strong organizational and multitasking skills
• Adaptability and ability to thrive in a fast-paced environment
• Effective communication and conflict resolution skills
• High level of integrity and accountability
• Maintain a professional appearance suitable for a customer-facing role

Key Relationships And Communication

Operating Hours

• Weekdays (Monday to Friday): 10:30 AM – 7:30 PM
• Weekends and Public Holidays: 11:00 AM – 8:00 PM

Requirement