naukri
Customer Service Executive
.
Dubai, UAE
Mid-Senior
1 weeks ago
Team CollaborationCustomer Care RepresentativeCall ManagementProduct KnowledgeCRM SoftwareSales Promotion
Free
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Ready to ScanKey skills for this role
Team CollaborationCustomer Care RepresentativeCall Management
About the Role
Serve as the main contact for customers, utilizing CRM software to enhance customer experience and support, requiring strong communication skills and a relevant degree.
Key Skills for This Role
Team CollaborationCustomer Care RepresentativeCall ManagementProduct KnowledgeCRM SoftwareSales Promotion
Full Job Posting
Overview
- Act as the primary point of contact for customers, addressing inquiries and resolving issues with a focus on customer satisfaction.
- Gather and analyze customer feedback to identify trends and suggest improvements to products and services.
- Utilize CRM software to document interactions and ensure timely follow-up on customer concerns.
- Provide timely and accurate information regarding products, services, and promotions to enhance customer knowledge.
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