Customer Service Executive Cum Call Center Agent
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Key skills for this role
About the Role
Handle inbound and outbound calls, resolve customer complaints, and maintain records while providing excellent customer service and support.
Key Skills for This Role
Full Job Posting
Overview
- Handle inbound and outbound calls professionally and efficiently
- Respond to customer inquiries regarding products, services, or orders
- Resolve customer complaints and provide timely solutions
- Maintain accurate records of customer interactions and transactions
- Follow company guidelines and protocols for service quality
- Provide feedback on recurring issues to management for improvement
- Assist with upselling or cross-selling products/services when appropriate
- Work collaboratively with team members to achieve targets
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