Customer Service Coordinator- Order to Cash

Role overview

What you will do

• Process orders and manage claims and customer queries from validation through resolution.
• Troubleshoot order failures, supply constraints, delivery issues, and fulfillment risks.
• Resolve claims promptly, analyze root causes, and help prevent recurrence.
• Track and report service levels, order performance, claims trends, and operational KPIs.
• Partner with customers and internal teams to understand and resolve issues.
• Identify process improvements, including workflows, bots, system enhancements, and new ways of working.
• Maintain data integrity, process controls, and compliance.

What we are looking for

• Strong experience across order and claims management; Order-to-Cash experience is ideal.
• Around five years of relevant experience, depending on background and scope.
• SAP experience is required.
• Strong analytical, reporting, and problem-solving capabilities.
• Proactive, solutions-focused approach with ownership and accountability.
• Strong customer focus and follow-through.

Team context