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Customer Service Coordinator (Customer Service Liaison)

California Closets
Holbrook, USA
Full-time
Entry · 1+ years experience
Onsite
USD 17-20 hourly / hour
Discovered 1 months ago
Customer Relationship Manager (CRM)CADEpicorSalesforceMicrosoft Office

Full Job Posting

What We Offer

  • Health insurance – Medical, Dental, and Vision
  • PTO days, floating holidays, paid holidays, and sick days
  • 401K retirement plan with profit share.
  • Grow your career with us – many promotional opportunities are available
  • Pay starting from $17 and up to $20 per hour.

Duties and Responsibilities

  • Completes appointment scheduling in an efficient and detailed manner for our Design Consultants, using the Customer Relationship Manager (CRM).
  • Answers incoming phone calls & emails to either the local scheduling office or local showrooms and address client needs.
  • Directs client issues, concerns, and/or complaints to management team while working in conjunction with designers and the management team to bring them to a resolution, as needed.
  • When in a showroom, serves as first contact to greet all clients who visit our showroom, including assisting the clients with signing our guestbook and offering refreshments as necessary.
  • Maintains the showroom at the direction of their leader in accordance with the maintenance and cleanliness checklist. This includes opening and closing of the Showroom duties.
  • May provide customer communication support as it relates to installations, confirmations, and return visits.
  • Works in conjunction with the activities of the Centralized Scheduling team and communicates daily with the team regarding issues with accuracy of consultations being scheduled.
  • 1-2 years of experience of administrative and/or customer service experience in construction and/or in the home renovations/improvement industry – preferably within a luxury brand environment
  • Associates Degree related to business administration / accounting from an accredited college or university preferred
  • Ability to communicate politely, clearly and professionally with clients
  • Ability to work quickly and accurately data entry
  • Calendar management / regional scheduling experience preferred
  • Self-starter with a positive attitude, and ability to manage own schedule and comfortable working in a fast-paced environment
  • Tech savvy with the ability to quickly learn and apply various business systems (CAD, Epicor, Salesforce, Microsoft Office, etc)
  • Find us on Facebook , YouTube , and Instagram
  • We are an equal opportunity employer. We E-Verify. All your information will be kept confidential according to EEO guidelines.
  • Privacy Policy: https://www.californiaclosets.com/privacy-policy/
  • Terms and Conditions: https://www.californiaclosets.com/terms-conditions/

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