Customer Service Coordinator, Cream Global

Customer Contact Management

Content & Communications

CRM & Systems

Administrative & Team Support

Skills & Experience

• Essential:
• Proven experience in a customer service role, ideally within live events
• Strong written and verbal communication skills
• Experience handling customer queries and complaints with professionalism
• Experience using CRM systems (Zendesk preferred)
• Highly organised with the ability to manage various customer comms across different shows
• Resilient and calm under pressure
• Desirable:
• Full UK driving licence
• Behaviours & Attributes
• Empathetic Communicator who handles customer interactions with care and professionalism
• Performs well in high-pressure environments
• Works effectively independently and in a team
• An eye for detail, ensuring accuracy and consistency in all communications
• Understands and supports a diverse customer base
• Flexible approach to working hours, specifically during event weekends / onsales etc
• Key Dates (2027)
• You will be required to work on-site at the following events (plus any additional events as required):
• Download Festival: 9th – 13th June
• On the Waterfront: 17th – 20th June
• In the Park Liverpool: August (Dates TBC)
• Creamfields: 26th – 29th August
• Equal Opportunities
• We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and homelife. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. It’s talent that matters to us and we encourage applications from people irrespective of their gender identity, race, sexual orientation, religion, age, disability status or caring responsibilities.
• The Company
• Cream Global Ltd. is part of Live Nation Entertainment which is the world’s leading live entertainment company
• APPLICATION DEADLINE: Monday 12th October 2026. We reserve the right to close applications at any time so encourage early application where possible.
• #LI-SL1
• Live Nation Entertainment will never request payment or equipment purchases as part of the hiring process. Recruiters will only contact candidates from official Live Nation or affiliated brand email domains.

Qualifications

• Skills & Experience
• Proven experience in a customer service role, ideally within live events
• Strong written and verbal communication skills
• Experience handling customer queries and complaints with professionalism
• Experience using CRM systems (Zendesk preferred)
• Highly organised with the ability to manage various customer comms across different shows
• Resilient and calm under pressure
• Full UK driving licence
• Behaviours & Attributes
• Empathetic Communicator who handles customer interactions with care and professionalism
• Performs well in high-pressure environments
• Works effectively independently and in a team
• An eye for detail, ensuring accuracy and consistency in all communications
• Understands and supports a diverse customer base
• Flexible approach to working hours, specifically during event weekends / onsales etc
• Key Dates (2027)
• Download Festival: 9th – 13th June
• On the Waterfront: 17th – 20th June
• In the Park Liverpool: August (Dates TBC)
• Creamfields: 26th – 29th August
• Equal Opportunities
• We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and homelife. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. It’s talent that matters to us and we encourage applications from people irrespective of their gender identity, race, sexual orientation, religion, age, disability status or caring responsibilities.
• The Company
• Cream Global Ltd. is part of Live Nation Entertainment which is the world’s leading live entertainment company
• APPLICATION DEADLINE: Monday 12th October 2026. We reserve the right to close applications at any time so encourage early application where possible.
• #LI-SL1
• Live Nation Entertainment will never request payment or equipment purchases as part of the hiring process. Recruiters will only contact candidates from official Live Nation or affiliated brand email domains.

Responsibilities

• Customer Contact Management
• Act as the primary contact for customer queries across email and other channels
• Respond to queries and complaints in a timely, accurate and professional manner
• Ensure all communications align with brand tone and guidelines
• Escalate complex or sensitive issues where required
• Content & Communications
• Support the development and maintenance of FAQs and customer-facing information
• Ensure all event information is accurate, consistent and up to date
• CRM & Systems
• Manage customer interactions through CRM platforms (Zendesk preferred)
• Accurately log, categorise and resolve cases in line with service standards
• Administrative & Team Support
• Provide day-to-day administrative support to the Customer Services Manager and wider team
• Assist with reporting and documentation and coordination of seasonal staff
• Support customer service delivery on-site at events as required
• Contribute to wider team tasks and ad hoc duties to support event delivery
• About You
• Skills & Experience
• Essential:
• Proven experience in a customer service role, ideally within live events
• Strong written and verbal communication skills
• Experience handling customer queries and complaints with professionalism
• Experience using CRM systems (Zendesk preferred)
• Highly organised with the ability to manage various customer comms across different shows
• Resilient and calm under pressure
• Desirable:
• Full UK driving licence
• Behaviours & Attributes
• Empathetic Communicator who handles customer interactions with care and professionalism
• Performs well in high-pressure environments
• Works effectively independently and in a team
• An eye for detail, ensuring accuracy and consistency in all communications
• Understands and supports a diverse customer base
• Flexible approach to working hours, specifically during event weekends / onsales etc
• Key Dates (2027)
• You will be required to work on-site at the following events (plus any additional events as required):
• Download Festival: 9th – 13th June
• On the Waterfront: 17th – 20th June
• In the Park Liverpool: August (Dates TBC)
• Creamfields: 26th – 29th August
• Equal Opportunities
• We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and homelife. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. It’s talent that matters to us and we encourage applications from people irrespective of their gender identity, race, sexual orientation, religion, age, disability status or caring responsibilities.
• The Company
• Cream Global Ltd. is part of Live Nation Entertainment which is the world’s leading live entertainment company
• APPLICATION DEADLINE: Monday 12th October 2026. We reserve the right to close applications at any time so encourage early application where possible.
• #LI-SL1
• Live Nation Entertainment will never request payment or equipment purchases as part of the hiring process. Recruiters will only contact candidates from official Live Nation or affiliated brand email domains.