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Customer Service Coordinator

Darling Ingredients
Ontario, CAN
Full-time
Mid
Onsite
Discovered 6 days ago

Full Job Posting

KEY RESPONSIBILITIES:

  • Manage inbound and outbound calls with professionalism and a focus on delivering exceptional customer service
  • Respond to customer inquiries received via telephone, email, or written correspondence politely and promptly
  • Investigate and resolve customer inquiries and service requests efficiently
  • Analyze customer concerns to determine the most appropriate and effective resolution
  • Support DICI commitment to excellence in customer service
  • Perform administrative duties, including reporting and data entry and review
  • Engage with both new and existing customers regarding new products and renewal opportunities

QUALIFICATIONS:

  • At least 1-year minimum of experience in customer service an asset
  • Strong written and verbal communication skills
  • Previous call center experience preferred
  • Highly self-motivated with a positive attitude
  • Proficiency in Microsoft Office, especially Word and Excel
  • Strong interpersonal and organizational skills
  • Ability to communicate clearly and professionally over the phone
  • Excellent multitasking and time management abilities
  • Ability to troubleshoot in a dynamic and fast-paced environment
  • Ability to de-escalate customer concerns in a tense situation
  • Ability to maintain positive and fact-based responses and exercise self-awareness under pressure
  • Own transportation (no city transportation in the area)

WHAT WE OFFER:

  • Salary range: $45,000 – $55,000 depending on experience
  • Life Insurance, Disability, Employee Assistance Program
  • Flexible Health and Dental Benefit Plan
  • Defined Contribution Pension Plan
  • Educational Assistance Programs and, Scholarship Programs

Preferred Qualifications

  • Previous call center experience preferred

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