Customer Service Coordinator
Role Overview
The Service Coordinator is the primary point of contact for clients and connects their needs with appropriate resources, schedules, and service providers.
The role manages logistics, resolves service bottlenecks, and maintains accurate records in a fast-paced environment.
Key Skills for This Role
Full Job Posting
Company and Opportunity
ARW Truck Equipment Ltd. is the exclusive Alberta distributor for Hiab truck-mounted cranes, Moffett truck-mounted forklifts, MULTILIFT hooklift systems, and NRC towing equipment.
The Calgary-based Service Coordinator reports to the Service Manager.
Role Overview
The Service Coordinator is the primary point of contact for clients and connects their needs with appropriate resources, schedules, and service providers.
The role manages logistics, resolves service bottlenecks, and maintains accurate records in a fast-paced environment.
Key Responsibilities
- Evaluate client requests and identify core service requirements.
- Coordinate service schedules, dispatch field personnel or technicians, and manage time cards.
- Communicate with clients, vendors, and internal departments.
- Maintain client records, document interactions, and update authorized service provider directories.
- Receive feedback or complaints and troubleshoot issues to maintain customer satisfaction.
Requirements and Qualifications
- At least 2 years of experience in service coordination, customer success, case management, or a fast-paced administrative role.
- Exceptional verbal and written communication skills and professional handling of sensitive client data.
- Strong project management, time-allocation, and critical-thinking capabilities.
- Strong knowledge of Microsoft Office and previous experience with DIS inventory control and asset systems.
Compensation and Benefits
- Full-time compensation starts at $25.00 per hour.
- Benefits include dental, extended health, vision care, profit sharing, disability insurance, and life insurance.
Schedule
- The schedule is an 8-hour shift from Monday through Friday, 8:00 AM to 4:00 PM.
Workplace
- Work location is in person in Calgary, Alberta.
- Reliable commuting or relocation to Calgary before starting is required or preferred in the posting.
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