Customer Service Consultant | Internal Sales/Admin
Full Job Posting
The key responsibilities for this position include
- Forecast and track retention metrics
- Resolve problems aligned to complaint resolution and customer in jeopardy procedures
- Develop a trusted advisor relationship with key accounts, customer stakeholders and executive sponsors
- Management of customer escalations
- Administer and prioritize all customer tasks and ensure achievement of all deadlines within required time frame
- Maintain accurate records of all retention activities
- Actively identify new business opportunities and communicate to the internal teams
- Proactively support the Customer Service, Sales and Operations teams to achieve targets and deliverables.
- Provide a response and resolution to all customer queries within defined timeframes
To be successful, you will need to have the following
Minimum 1 year experience in a Sales, Account Management, or Customer Service roles.
Highly developed negotiation skills to ensure contractual obligations are met
Demonstrated skills in B2B sales development
Highly effective time management skills
Intermediate computer and system skills
Able to work calmly under pressure while multi-tasking
Proven problem-solving skills
Ability to work in a team environment to support colleagues
Professional, reliable, and punctual.
Meeting Deadlines and KPIs' on a daily/monthly basis
High attention to detail
Outstanding verbal and written communication skills
Working from office Monday to Friday
Benefits of being part of the Initial Hygiene team
- Free Onsite Parking
- Attractive opportunities to earn commissions
- Comprehensive induction and training
- Access to an employee assistance program, for you and your family
- Ongoing learning and development
- Career Progression
- The successful candidate must be able to pass a Pre-employment medical, drug & alcohol screen as well as background checks. Female and indigenous candidates urged to apply
About Rentokil Initial
At Rentokil Initial, we are proud to be the global expert in pest, hygiene and indoor plant care. What sets us apart is our people. We are a friendly and supportive team driven by a passion to help protect people, enhance lives and preserve our planet, every day.
From washrooms, to aged care homes, to office plantscaping and classrooms – we are there, ready, bursting with passion and pride to make a positive difference for our customers and communities.
In Australia, we operate three brands: Rentokil Pest Control, Initial Hygiene and Ambius Indoor Plants. Our parent company, Rentokil Initial plc, employs more than 66,000 people across more than 90 countries, supporting over 5 million customers.
Employee Testimonials
“All of my managers have been really encouraging. They have seen things in me that I didn’t see in myself.” “The best thing about working for Rentokil Initial is the teamwork.” “At Rentokil Initial, our motto is that we are all in this together.” Amanda Haans - Local Service & Sales Manager
“The onboarding and training I’ve received has been amazing.” At Rentokil Initial, there’s a real focus on teamwork, collaboration, support and communication.”
Renay Fagan
“There are lots of incentives, rewards and bonuses available at Rentokil Initial.”
Carly Shreeve
"I am really proud to work for Rentokil Initial and I have enjoyed working here for the last 11 years."
Sierra Warrington
About Rentokil Initial
Global leader in pest control and hygiene services.
Visit company websiteJobs and hiring trendsApply for this job in 1 click
Skip the repetitive application forms
Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.
Trusted by over 500,000 job seekers on Base Career
More from this employer
More jobs at Rentokil Initial
Spécialiste Steritech
Montréal, CAN
Libérez votre potentiel chez Steritech – Où les carrières se construisent de l'intérieur Chez Steritech, nous cultivons une culture d'apprentissage continu et de développement professionnel. Nous sommes fiers de dire que
Customer Experience Specialist - Part Time
, KSA
The Customer Success Telesales at Rentokil Boecker is responsible for contact management to strengthen the customer relationship which is the key to retention. The main job duties and responsabilties are: The incumbent w
Field Sales Executive - Rajkot
Rājkot, IND
Rentokil PCI Rentokil PCI is the leading pest control service provider in India. A Rentokil Initial brand, Rentokil PCI was formed in 2017 through a joint venture (JV) between Pest Control India, the number one pest cont
Pest Control Technician
Victoria, CAN
Pest Control Technician Route Based in: Victoria, BC Rentokil Terminix is the world's largest pest control company, offering the broadest, most advanced range of pest control solutions and services in the industry. Rento
Field Sales Executive - Jamnagar
Jamnagar, IND
Rentokil PCI Rentokil PCI is the leading pest control service provider in India. A Rentokil Initial brand, Rentokil PCI was formed in 2017 through a joint venture (JV) between Pest Control India, the number one pest cont
Spécialiste Steritech
Montréal, CAN
Interior Maintenance Supervisor
Alfreton, GBR
Customer Experience Specialist - Part Time
, KSA
Field Sales Executive - Rajkot
Rājkot, IND
Pest Control Technician
Victoria, CAN
Field Sales Executive - Jamnagar
Jamnagar, IND
Trainee Pest Control Technician
Sidmouth, GBR
Business and Science Graduate Scheme
Sidmouth, GBR