CUSTOMER SERVICE CLERK
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Key skills for this role
About the Role
Job Responsibilities & Tasks (Duties include but are not limited to) Receive and process customer orders accurately in the system. Handle customer inquiries regarding products, pricing, availability, and delivery status.
Key Skills for This Role
Full Job Posting
Job Description
- Job Responsibilities & Tasks (Duties include but are not limited to)
- Receive and process customer orders accurately in the system.
- Handle customer inquiries regarding products, pricing, availability, and delivery status.
- Coordinate with Sales, Warehouse, Logistics, and Finance to ensure smooth order fulfillment.
- Monitor order status and follow up to ensure on-time delivery.
- Handle customer complaints and escalate issues when necessary.
- Maintain and update customer records and order files.
- Prepare daily order reports and support operational reporting.
- Communicate stock availability and delivery updates to customers and sales teams.
- Ensure proper documentation of all orders, returns, and credit notes.
- Support in resolving billing or invoice-related issues with the Accounts Department.
- Perform any other duties assigned by the Customer Service Supervisor/Manager.
3.1 Internal
- Sales Department
• Accounts And Finance
- Production / Planning (if applicable)
3.2 External
- Customers
- Distributors
- Transporters / Third-party logistics providers
4.1 Education & Experience
- Minimum High School degree.
- A minimum of 1 to 2 years’ experience in similar and related field.
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