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workable

Customer Service Casual (short term)

White Fox Boutique
Sydney, AUS
Temporary, Part Time
Entry
Onsite
Discovered 1 months ago
iMac

Full Job Posting

About the Role

This role will run from mid October through to end of January.

Minimum 3 days a week availability required - Monday and Thursday essential

Shifts will be between 7am and 5pm, Monday to Friday.

Main Responsibilities

  • Communicating with customers & ensuring customer satisfaction on emails & live-chat
  • Handle customer queries professionally, provide knowledgeable solutions and follow up as required
  • Ensuring customer profiles & communication is documented
  • Working with the returns team on processing returns & faulty replacements
  • Provide backup and support to other Customer Service team members as/when requested

Requirements

  • Previous customer service experience (either online or in-store)
  • Strong organisational skills, ability to multi-task & show initiative
  • Experience in a fast paced working environment
  • Excellent communication skills
  • Excellent attention to detail
  • Strong grammar skills
  • Comprehensive computer skills with an iMAC

Benefits

  • Stunning new office located in Rosebery with on-site parking available
  • Flexibility with working days
  • Full access to White Fox Wellness, including on-site pilates, newly equipped gym, and sauna
  • Unlimited access to the in-house coffee bar and kitchen stocked with a selection of treats
  • Regular team events and internal celebrations

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