Customer Service Associate III
Role Overview
Responsible for reviewing property claims tasks as per defined peril types based on images/documentation received from vendors.
Damage details are shared virtually with the team and the primary responsibility is to accurately update details into tools and systems and maintain high accuracy when updating data fields.
Requires a good understanding of types of homes and materials used in the exterior and interior of the home and surrounding dwellings.
Key Skills for This Role
Full Job Posting
Job Overview
Responsible for reviewing property claims tasks as per defined peril types based on images/documentation received from vendors.
Damage details are shared virtually with the team and the primary responsibility is to accurately update details into tools and systems and maintain high accuracy when updating data fields.
Requires a good understanding of types of homes and materials used in the exterior and interior of the home and surrounding dwellings.
Key Responsibilities
- Review virtual images and documentation received from vendor.
- Accurately identify relevant data fields and inputs needed to be updated into the system and tools relative to the claim.
- Differentiate between different aspects of the information shared and update relevant details in the system (e.g., structures/materials).
- Do a thorough review of the documentation and capture relevant details to help create a pre-filled template for downstream teams to review.
- Ensure the accuracy of the pre-fill at set standards to reduce re-work and increase straight-through processing.
- Return any claims for additional information in case of insufficient data.
Education & Experience
- Bachelor's degree or equivalent experience.
- 0-18 months of experience; Bachelor Degree preferred.
- Intermediate proficiency in Microsoft Office suite.
- Basic technology skills.
- Intermediate decision-making skills.
- Intermediate time and project management skills.
- Intermediate problem-solving skills.
- Intermediate communication skills (written/verbal).
- Strong attention to detail.
- Works effectively in a team environment.
- Organized and able to multi-task in a fast-paced environment.
- Ability to utilize available tools to capture information associated with the claims task.
Primary Skills
- Consumer Protection
- Customer Data Management
- Performance Management (PM)
- Relationship Building
- Stakeholder Relationship Management
About Allstate
The Allstate Corporation is one of the largest publicly held insurance providers in the United States.
Allstate India Private Limited is a subsidiary of The Allstate Corporation, set up in 2012.
Offices in Bengaluru and Pune, offering expertise in technology and innovation, accounting and imaging services, policy administration, and more.
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