Customer Service Assistant
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Key skills for this role
About the Role
About Us Maritime & Mercantile International (MMI) and Emirates Leisure Retail (ELR), subsidiaries of the Emirates Group, are industry leaders committed to world-class service and exceptional customer experiences.
Key Skills for This Role
Full Job Posting
About Us
- Maritime & Mercantile International (MMI) and Emirates Leisure Retail (ELR), subsidiaries of the Emirates Group, are industry leaders committed to world-class service and exceptional customer experiences.
- MMI is a global powerhouse in beverage distribution and retail, serving 30+ countries.
- As a trusted supplier of premium beverages, MMI offers an extensive selection of fine wines, spirits, and specialty drinks through its vast network.
- ELR operates over 300 outlets worldwide featuring renowned brands like Costa Coffee UAE and Pret A Manger.
- What’s the purpose of this role
- To provide exceptional customer service by assisting shoppers, providing product information, replenishing stock, handling transactions, and maintaining a clean and organized environment ensuring a high standard of customer satisfaction and contributing to overall sales performance.
- What will you be doing
- Create a welcoming atmosphere for customers, assist with product inquiries and provide recommendations to enhance the shopping experience
- Promote products and upsell when appropriate to help meet store sales target
- Replenish shelves, organize displays and ensure products are correctly priced and labelled
- Maintain a tidy, safe and welcoming environment by regularly cleaning and organizing the store
- Assist in stock counts & inventory and help with receiving and unpacking new stock
- Attend training sessions to expand your product knowledge and skills, supporting both your personal development and the store’s growth
- Collaborate with your teammates to ensure smooth store operations and success
- What we are looking for
- Must have experience in cash handling & POS system
- High School Diploma or Equivalent
- Minimum 1-2 years’ experience in retail or customer service
- Ability to handle customer complaints and work under pressure
- Merchandising and visual display skills
- Must be physically fit and capable of lifting and moving heavy boxes as part of daily operation
- What makes you a great fit
- Enthusiastic and reliable individuals, eager to contribute to a supportive work environment
- Excellent communication skills and a passion for exceptional customer service
- Proactive, organized, and eager to contribute to driving store sales
- Value teamwork and dedicated to creating a positive and supportive workplace
- Ability to work on a flexible hour, including evenings, weekends, & holiday
Why Join Us
By joining our team, we believe in more than just great food and service – we believe in great people.
Whether you’re just starting out or looking to build a career in hospitality, we offer a welcoming environment where you can learn, grow, and be part of a team that va
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ce, Respect
and Opportunity.
If you’re ready to be part of something exciting – where every day brings new experience, we’d love to hear from you!
Apply now and take the first step in your journey with us!
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