Customer Service Apprentice

Leeds, England, United Kingdom

Full-time

Sika is a specialty chemicals company with a globally leading position in the development and production of systems and products for bonding, sealing, damping, reinforcing, and protection in the building sector and industry. Sika has subsidiaries in 102 countries around the world, produces in over 400 factories, and develops innovative technologies for customers worldwide. In doing so, it plays a crucial role in enabling the transformation of the construction and transportation industries toward greater environmental compatibility. In 2024, Sika’s more than 34,000 employees generated annual sales of CHF 11.76 billion .

This is a fantastic opportunity to gain hands-on experience in customer service, administration, and office coordination while working towards a nationally recognised qualification. As a Customer Service Apprentice, you will be working within our Key Accounts customers services team, servicing some of our biggest customers, and you’ll also be a support to the Reception team where you will be welcoming visitors to our business, playing a key role in delivering exceptional front-of-house service.

Carry out all customer services administration such as sales order processing and invoicing, providing information relating to deliveries and stock availability to meet customer specific requirements, ensuring queries are dealt with efficiently and quickly and customer expectations are met

Order book management, including updating customers of any changes, managing back orders and liaison with the warehouse/ stock controllers

Support the reception team with cover, and carry out standard reception duties to cover breaks and planned periods, ensuring we deliver an excellent visitor experience

Learning about customer service best practices and office operations

A structured apprenticeship programme with on-the-job training and a recognised qualification in Customer Service

Development of communication, organisational, problem solving and administrative skills

A supportive team environment with a dedicated mentor and line manager

Exposure to a professional office environment and business operations

Development of communication, problem-solving, and organisational skills

In addition, you will be an integral member of a supportive and welcoming team who will there every step of the way.

Friendly and professional demeanour with excellent interpersonal skills

A genuine Customer Focus, demonstrating our commitment to delivering an exceptional Customer Experience

Strong attention to detail and organisational abilities, coupled with a proactive can-do attitude and willingness to learn

Good written and verbal communication skills and an interest in Customer Service and Office Administration

Ability to collaborate and work in a team

GCSEs (or equivalent) in English and Maths