Customer Service Agent
Skills
About This Role
Position Summary
Interact with customers to provide and process information in response to inquiries, concerns and requests about products and services,
Responsible for acting as a liaison between customers and companies.
Assists with complaints, orders, errors, account questions, billing, cancelations, and other queries.
Key Responsibilities
- Answer incoming calls and respond to customer inquiries in a timely and professional manner in both languages (Arabic-English)
- Provide accurate information regarding products, services, and company policies.
- Resolve customer complaints and issues effectively, ensuring a positive customer experience.
- Document all customer interactions accurately in the system.
- Meet or exceed performance metrics, including call handling time, customer satisfaction scores, and resolution rates.
- Participate in training and development activities to enhance skills and knowledge.
Qualifications & Requirements
- Diploma or Bachelore degree.
- Preferably Previous experience im a customer service or call center role.
- Excellent English language.
- Proficient in using computer systems and software.
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