Customer Service Agent II, Work From Home
Key Skills for This Role
Full Job Posting
DISCLAIMER 1
This is a Work from Home position, therefore internet minimum speeds of 15 mbps download and 5 mbps upload are required.
EDUCATION
HS Diploma or General Education Diploma (GED)
PREFERRED EXPERIENCE AS TYPICALLY ACQUIRED IN
Medical and Healthcare experience is PREFERRED
1 years experience in Human Resources, Payroll, Accounts Payable, Supply Chain, call center or related customer service experience (i.e. Healthcare, clinical, administrative, hospitality, retail, concierge, etc)
1 years experience with computer programs such as Microsoft Office, electronic mail, and information systems or database programs.
SKILLS AND KNOWLEDGE
- Knowledge of processes within one or more of the following functions desired (required for first round of hiring): Human Resources, Payroll, Accounts Payable, Supply Chain, Revenue Cycle Customer Billing.
- Possess written and verbal communications skills to explain sensitive information clearly and professionally to diverse audiences, including non-medical people.
- Time management and organizational skills, including the ability to prioritize assignments and work within standardized operating procedures and scientific methods to achieve objectives and meet deadline.
- Requires the ability to work with and maintain confidential information.
- Work independently, as well as be part of the team, including accomplishing multiple tasks in an environment with interruptions.
- Identify, evaluate and resolve standard problems by selecting appropriate solutions from established options.
- Build collaborates relationships with peers and other healthcare providers to achieve departmental and corporate objectives.
- Operate office equipment such as multi-lined phones, printers, faxes, copiers, and scanners.
PAY RATE RANGE DISCLAIMER
"A" States: California (excluding Bay area), New Jersey, Washington
"B" States: Colorado, Florida, Georgia, Illinois, Michigan, Minnesota, Nevada, North Carolina, Ohio, Oregon, Pennsylvania, Texas, Virginia
"C" States: Arizona, Arkansas, Idaho, Louisiana, Missouri, Montana, South Carolina, Tennessee, Utah
California Bay Area
SHIFTS
Variable
Employee Status
Sutter Health is an equal opportunity employer EOE/M/F/Disability/Veterans.
The compensation range may vary based on the geographic location where the position is filled. Total compensation considers multiple factors, including, but not limited to a candidate’s experience, education, skills, licensure, certifications, departmental equity, training, and organizational needs. Base pay is only one component of Sutter Health’s comprehensive total rewards program. Eligible positions also include a comprehensive benefits package.
About Sutter Health
Not-for-profit health system serving Northern and Central California.
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