Customer Service Agent (Holiday Homes)
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Key skills for this role
About the Role
About Us At Yousco, we curate exceptional vacation experiences. We manage a premium portfolio of holiday homes, ensuring our guests enjoy seamless, memorable stays from the moment they book until they check out.
Key Skills for This Role
Full Job Posting
About Us
At Yousco, we curate exceptional vacation experiences.
We manage a premium portfolio of holiday homes, ensuring our guests enjoy seamless, memorable stays from the moment they book until they check out.
We believe that great hospitality starts with incredible communication, and we are looking for a stellar Customer Service Agent to join our growing team.
The Role
As a Customer Service Agent, you will be the voice of our brand and the primary point of contact for our guests.
You will handle inquiries, secure bookings, and swiftly resolve any issues that arise during a guest's stay.
This role blends the fast-paced environment of a call center with the high-touch hospitality of the vacation rental industry.
Because you will be directly impacting our booking conversions and upsells, **your hard work will be directly rewarded with a generous commission structure on top of your base salary.**
Key Responsibilities
- Respond to guest inquiries via phone, email, WhatsApp, and booking platforms (Airbnb, Booking.com, etc.) quickly and professionally.
- Convert inquiries and leads into confirmed bookings to maximize property occupancy.
- Guide guests through the check-in and check-out processes, providing clear instructions.
- Troubleshoot and resolve guest issues calmly and efficiently (e.g., maintenance requests, amenities questions).
- Coordinate with our housekeeping and maintenance teams to ensure properties are guest-ready.
- Maintain a warm, welcoming, and upbeat attitude in every interaction.
What We Are Looking For
- **Flawless English Skills:** You must speak and write English at an **exceptionally high/native level**. Clear, articulate, and grammatically perfect communication is a strict requirement for this role.
- **The "Calm Yet Energetic" Vibe:** You know how to bring enthusiastic energy to a happy guest, but you can instantly switch to a calm, reassuring, and empathetic tone if a guest is stressed or frustrated.
- **Customer-First Mindset:** You genuinely love helping people and possess excellent emotional intelligence.
- **Problem Solver:** You think on your feet and don’t panic when things don't go according to plan.
- **Tech-Savvy:** Comfortable multitasking across multiple chat windows, phone lines, and property management systems (PMS).
Experience Requirements
- **Call Center Experience Preferred:** Previous experience working in a fast-paced call center environment is highly advantageous. You should be comfortable handling back-to-back interactions while maintaining high performance metrics.
- Experience in sales, reservations, hospitality, or short-term rentals is a major plus.
Benefits & Perks
- **Competitive Base Salary + Uncapped Commission:** Earn extra income for hit targets, upselling services, or driving bookings.
- Flexible working hours.
- Opportunities for growth within a fast-expanding business.
- A supportive, dynamic, and friendly team culture.
How to Apply
Please submit your resume along with a brief cover letter explaining why you are the perfect fit for our holiday homes team.
Bonus points if you include a short audio intro!
Pay: From AED1,500.00 per month
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