Customer Service Agent, French Speaker
Role Overview
The customer service team supports passengers and chauffeurs and helps ensure journeys run smoothly.
The agent communicates with customers by calls and chats and provides timely solutions.
Key Skills for This Role
Full Job Posting
About Wheely
Wheely describes itself as a technology company building a Luxury-as-a-Service offering, including chauffeuring, concierge services, and an app.
The company operates in London, Paris, and Dubai and emphasizes design and privacy.
About the role
The customer service team supports passengers and chauffeurs and helps ensure journeys run smoothly.
The agent communicates with customers by calls and chats and provides timely solutions.
What you will do
- Deliver customer service across calls, live chat, and email while meeting operational SLAs.
- Follow luxury communication standards and maintain customer satisfaction targets.
- Investigate and resolve customer and chauffeur issues quickly and efficiently.
- Prioritize and escalate customer feedback to senior management and relevant teams.
- Contribute to customer experience improvements and company growth.
Must-have requirements
- Passion for exceptional customer service and experience in a luxury customer-facing role.
- Excellent interpersonal and communication skills; ability to thrive in a fast-paced, high-volume contact center.
- Fluency in spoken and written English and French.
- Flexibility for office-based shift work, including nights and weekends.
- Technical proficiency.
Nice to have
- Additional languages such as German, Spanish, Arabic, or Chinese.
- Call centre experience.
Compensation and benefits
- Salary of AED 8,500 per month.
- Equity package, monthly journey credit, private health insurance, professional development subsidies, language allowance for desirable languages, lunch allowance, and equipment.
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