CUSTOMER SERVICE AGENT
Full Job Posting
- Safe and efficient transport of ADAC guests within the airport terminal
- Ensure all relevant information is readily available and remain abreast of all changes within Midfield Terminal that may affect the quality of customer service delivery.
- Provide clear and concise information to the airports’ passengers with regards to appropriate rules and regulations.
- Attend briefing sessions, conducted by superiors to maintain high standards at all times and carry out handover procedures in line with agreed standards of performance.
- Where relevant, suggest improvements to levels of customer service delivery and other systems of work to improve the quality of service to all customers.
- Coordinate with other airport representatives to provide assistance related with passenger's buggy transport service - arrival/departure
- Coordinate with Midfield Terminal stakeholder employees to extend assistance and solve customer's problems if any.
- Understand and provide complete/detailed information relating to the services available in the airport i.e. lounges, gates, banks, post office, restaurants, ATM machines, etc.
- Understand and provide information about airport facilities (i.e. toilets, information counters, airline office, etc.) to travelling passengers.
- Provide assistance and guidance to passengers as and when necessary (especially elderly / people of determination / children).
- Monitors and manages the Internal lift entrapment and panic alarm process in line with ADA SOP (where required).
- Collect and use ‘on-the-spot’ passenger feedback, suggestions, recommendations, unusual questions, special request in support of continual improvement and contract reporting purposes.
- Support and respond to passengers needs in the event of an emergency arising.
- Ensure adherence to ADA standards, policies, processes and procedures.
- Reporting faults to the concerned departments for rectification and keeping the client's Team Leader advised.
- Report unattended items to ADA and according to SOP, keeping the CX Team Leader informed.
About DP World
Apply for this job in 1 click
Skip the repetitive application forms
Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.
Trusted by over 500,000 job seekers on Base Career
More from this employer
More jobs at DP World
Vessel Planner - Advance Planning
Jeddah, KSA
DP World seeks an experienced vessel planner to optimize stowage, crane plans and vessel loading and discharge sequences at its container terminal. The work includes analyzing planning data, coordinating complex vessel c
Yard Planner - Advance Planning
Jeddah, KSA
DP World Jeddah is looking for an experienced Advanced Yard Planner to join our Planning team. The Advanced Yard Planner develops forward-looking yard plans, capacity forecasts and optimization recommendations to align y
Manager - Service Support - IT
Sydney, AUS
Vessel Planner - Advance Planning
Jeddah, KSA
Yard Planner - Advance Planning
Jeddah, KSA
Executive - Branch Operations - Express Logistics
Indore, IND
QA Analyst - automation and performance Testing
Southampton, GBR
Warehouse Supervisor
Bicester, GBR
Group SDE II - Foundation Services
, IND
Executive - Branch Operations - Express Logistics
, IND