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CUSTOMER SERVICE AGENT

DP World
Dubai, UAE
Full-time
Mid
Onsite
Discovered 1 weeks ago

Full Job Posting

  • Safe and efficient transport of ADAC guests within the airport terminal
  • Ensure all relevant information is readily available and remain abreast of all changes within Midfield Terminal that may affect the quality of customer service delivery.
  • Provide clear and concise information to the airports’ passengers with regards to appropriate rules and regulations.
  • Attend briefing sessions, conducted by superiors to maintain high standards at all times and carry out handover procedures in line with agreed standards of performance.
  • Where relevant, suggest improvements to levels of customer service delivery and other systems of work to improve the quality of service to all customers.
  • Coordinate with other airport representatives to provide assistance related with passenger's buggy transport service - arrival/departure
  • Coordinate with Midfield Terminal stakeholder employees to extend assistance and solve customer's problems if any.
  • Understand and provide complete/detailed information relating to the services available in the airport i.e. lounges, gates, banks, post office, restaurants, ATM machines, etc.
  • Understand and provide information about airport facilities (i.e. toilets, information counters, airline office, etc.) to travelling passengers.
  • Provide assistance and guidance to passengers as and when necessary (especially elderly / people of determination / children).
  • Monitors and manages the Internal lift entrapment and panic alarm process in line with ADA SOP (where required).
  • Collect and use ‘on-the-spot’ passenger feedback, suggestions, recommendations, unusual questions, special request in support of continual improvement and contract reporting purposes.
  • Support and respond to passengers needs in the event of an emergency arising.
  • Ensure adherence to ADA standards, policies, processes and procedures.
  • Reporting faults to the concerned departments for rectification and keeping the client's Team Leader advised.
  • Report unattended items to ADA and according to SOP, keeping the CX Team Leader informed.

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