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Customer Service Advisor

Kerakoll
Leyland, GBR
Part-time
Mid
Onsite
£27
Discovered 6 days ago

Full Job Posting

Qualifications

  • What you’ll Bring to Kerakoll
  • Proven experience in a customer service role
  • Strong IT skills, including Microsoft Office, ERP and CRM systems
  • Excellent written and verbal communication
  • A proactive, solution-focused approach

Responsibilities

  • What You’ll be Doing at Kerakoll
  • Acting as the first point of contact for customer enquiries via phone and email
  • Processing orders accurately and efficiently using our company systems
  • Coordinating deliveries and working closely with our logistics partners
  • Handling complaints or delivery issues with professionalism and urgency
  • Collaborating with sales, operations, and warehouse teams to ensure smooth customer experiences
  • Maintaining accurate records and supporting continuous improvement in customer service processes

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