Customer Service Advisor

Role overview

Responsibilities

• Greet customers and direct them to available mechanics; consult mechanics about repairs and possible lower-cost alternatives.
• Explain parts and service options, answer questions, and schedule appointments, vehicle drop-offs, and pick-ups.
• Inform customers about cost savings and trade-in versus repair options; call them with service changes and pick-up times.
• Maintain positive customer relationships, communicate services and costs, and process payments.
• Coordinate parts orders with technicians and ensure parts are available when needed.
• Prepare estimates, explain them to customers, and obtain approvals.

Requirements

• At least 2 years of experience in the UAE; 2 years of service-advisor experience is also listed as preferred.
• Must speak English and Hindi; Arabic is a plus.
• European or supercar experience is listed; automotive-field experience is highly advantageous.
• Strong understanding of automotive technology and the automotive industry.
• Proficiency with industry-specific software.
• Excellent customer-service, interpersonal, communication, organizational, decision-making, and problem-solving skills.

Employment

• Full-time, permanent position.