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Customer Service Advisor

JPMorgan Chase
Edinburgh, GBR
Full-time
Mid
Onsite
Discovered 6 days ago
Communication

Full Job Posting

Job responsibilities

  • Provide friendly, caring, and efficient service to our valued customers.
  • Resolve customer issues at the first point of contact, ensuring their needs are met with satisfaction.
  • Work alongside teammates to elevate customer service and refine our processes.
  • Educate and assist customers with our digital app, as well as new product and service launches.
  • Act as an escalation point for customers who need our help in more challenging moments.
  • Required qualifications, capabilities and skills
  • Customer-Centric: A genuine passion for helping customers.
  • Experience: Proven experience in a fast-paced customer experience environment.
  • Communication: Strong verbal and written communication skills, be an active listener.
  • Solution-Oriented: Ability to understand customer needs and find effective solutions.
  • Growth Mindset: A passion for learning and personal development.
  • Team Player: Ability to work collaboratively and advocate for customer service and the brand.
  • Preferred qualifications, capabilities and skills
  • Customer service experience in financial services, banking, or a contact centre environment

Qualifications

  • Proven experience in a fast-paced customer experience environment.
  • Communication: Strong verbal and written communication skills, be an active listener.
  • Solution-Oriented: Ability to understand customer needs and find effective solutions.
  • Growth Mindset: A passion for learning and personal development.
  • Team Player: Ability to work collaboratively and advocate for customer service and the brand.
  • Customer service experience in financial services, banking, or a contact centre environment

Preferred Qualifications

  • Preferred qualifications, capabilities and skills

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