Customer Service Advisor

Handling customer enquiries via our call management system with accuracy and care

Investigating and resolving issues promptly within service guidelines

Managing urgent orders, returns, and complaints with empathy and efficiency

Liaising with internal departments to ensure smooth communication and service delivery

Maintaining customer profiles and proactively managing service changes

Excellent communication skills – both written and verbal

Strong organisational and time management abilities

A customer-focused mindset with a proactive approach

Team player with a positive attitude and a willingness to learn

Good IT skills (Word, Excel; bespoke systems experience is a bonus)

GXO is a leading provider of cutting-edge supply chain solutions to the most successful companies in the world. We help our customers manage their goods most efficiently using our technology and services. Our greatest strength is our global team – energetic, innovative people of all experience levels and talents who make GXO a great place to work. GXO is an equal opportunity employer. We celebrate, support and thrive on diversity and are committed to creating an inclusive environment for all employees. We believe that diversity and inclusion in our business is critical to our success as a global company, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool. We are an Armed Forces friendly organisation and Disability Confident Leader as part of the Disability Confident Scheme (GIS) and actively welcome applications from people with disabilities.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All employees may be required to perform duties outside of their normal responsibilities from time to time, as needed. Review GXO's candidate privacy statement here.