Customer Service Advisor

Role overview

About the role

• Provide helpful and reassuring responses to residents contacting the council.
• Switch between phone calls, emails and live web chats to handle varied questions and concerns.
• Respond to enquiries including birth registration, waste permits, Council Tax discounts and social care support.
• Assist customers through the face-to-face function at council offices.

About you

• The posting seeks compassionate communicators with a customer-service focus and interest in technology and continuous learning.
• The provided description ends before the full About you criteria, so additional candidate qualifications are not available.

Training and development

• Training provides specialist knowledge and skills for the role.
• The council will support the successful employee to achieve a recognised Level 2 Apprenticeship in Customer Service in their spare time.

Working arrangement

• Any-desk working can be from home or an office location when required, with connection to the council network.
• Employees are required to work from the office a couple of times a week, depending on role and team requirements.

Contract and salary

• The contract is fixed term for 12 months; full-time hours are stated.
• The listed salary range is £27,939–£31,907; no salary cadence is specified in the provided description.