Customer Service Advisor (Arabic/English) Saudi Arabia- Riyadh

Role overview

Customer support

• Meet customer-service KPIs and provide service that meets performance expectations.
• Clarify customer needs, investigate issues, use support tools and resources, and provide appropriate solutions.
• Listen empathetically, greet customers professionally, and build rapport.
• Answer questions using published materials, secondary sources, or relevant colleagues; keep current on client products and services.
• Accurately complete tasks and document customer accounts.
• Track, document, and retrieve information in the call-tracking database.

Other duties

• Participate in activities to improve customer satisfaction and work performance.
• Offer additional products and services.

Qualifications

• A university degree or diploma is preferred.
• Three to six months of experience is preferred.
• Clear communication, strong computer skills, dependability, and attention to detail are required.
• Able to multitask, adapt to change, and work in a fast-paced, repetitive environment.
• Able to work independently and with a team, maintain a patient and professional manner, and work shifts as needed.

Role level

• The role performs routine tasks under close supervision and clear procedures, with an expectation to learn program- or product-specific knowledge.