Customer Service Advisor (Arabic/English) Saudi Arabia- Riyadh

Role overview

Responsibilities

• Meet customer-service performance indicators and use support tools to investigate needs and provide solutions.
• Listen empathetically, greet customers professionally, and build customer relationships.
• Maintain product and service knowledge; complete tasks accurately and document accounts.
• Contribute to customer-satisfaction and work-performance improvements, and present additional products or services.
• Track and retrieve information in the call-tracking database; answer inquiries using published materials, secondary sources, or colleague referrals.

Requirements

• Arabic and English communication, as reflected in the role title.
• Strong computer skills, clear written and verbal communication, reliability, and attention to detail.
• Ability to multitask, adapt to change, work independently and with a team, and maintain a patient, professional manner.
• Ability to work shifts as needed.
• A university degree or diploma and three to six months of experience are preferred.

Work level