Customer Service Advisor
Full Job Posting
Join our award‑winning contact centre and play a vital role in supporting people when they need it most.
📄 Contract: Permanent ⏰ Hours: 37.5 per week 💰 Salary: £25,528.04
Role is advertised as Customer Service Advisor however the job title will be Client Care Coordinator
Financial Benefits
- 💰 Blue Light Card discounts, up to 5% employer pension contribution, and long‑service recognition.
- Health & Wellbeing 💚 Access to Doctor Line for GP phone consultations, a 24/7 Employee Assistance Programme, and support from trained Mental Health First Aiders.
- Work–Life Balance 🌴 A paid day off for your birthday, consistent scheduling, and competitive family‑friendly benefits.
- Career Growth 🎓 Paid training, opportunities for accredited development, and clear pathways for progression.
The Role
This is not a cold‑calling role. You’ll be supporting clients during important and often emotional moments, ensuring every conversation is handled with empathy and care. Our team prides itself on creating a positive, supportive environment where your contribution genuinely matters.
We’re looking for compassionate, confident communicators with a proactive approach and a genuine desire to help others. In return, you’ll join a collaborative team with strong support, ongoing development, and a workplace that values your impact.
Training & Working Pattern
Your journey begins 12th October 2026 with 4 weeks of onsite training (Mon–Fri, 8AM–4PM). After 5 months onsite , you’ll have the option to move into hybrid working.
Shifts run between 8AM and 8PM , with an alternate Sunday shift
Ready to join a contact centre that truly makes a difference?
Apply now and start your journey with us.
Full job description: https://www.msichoices.org.uk/wp-content/uploads/2024/07/Job-Description-Client-Care-Coordinator-v2.pdf
About MSI Reproductive Choices
Non-profit UK provider of NHS and private abortion, vasectomy and contraception care for people across England.
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