Customer Service Adviser

As a Customer Service Adviser you will be the first point of contact for all enquiries coming into Foxtons, via telephone, email, and our Chat feature. This is a varied role dealing with a wide range of people - no two days are the same! You’ll be exposed to all aspects of the business and offering an outstanding service to anyone contacting Foxtons, from helping applicants start their property search to dealing with press enquiries. At other parts of the day, you will be greeting visitors coming to our headquarters and dealing with email enquiries.

Our Customer Service Advisers are often the very first impression that our customers have of our brand, so an outgoing personality and a great telephone manner are a must. You will also have excellent written and verbal communication skills as well as strong attention to detail and a readiness to learn.

We offer

£26,000 per annum

Weekly incentives, quarterly cash bonuses, and other fun team competitions

Comprehensive, ongoing training programme

Great career opportunities

Exposure to diverse aspects of the business

Vibrant company culture including paid-for social events

Diversity and inclusion networks

One paid work day a year to volunteer for a charity of your choice

Well-being package including enhanced sick pay, free confidential counselling helpline, Mental Health First Aiders, access to a coaching platform, and subsidised gym membership

Enhanced parental policies, including generous shared parental leave

Subsidised staff café and bar