Customer Service Account Executive

We are looking for a unique individual who can provide outstanding customer service while possessing the technical eye to understand the mechanics of a print-ready file.

Working 3 communication channels, (call, email and live chat) providing outstanding customer service across all interactions.

Making it easy for our clients by resolving queries, understanding their needs, and taking advantage of opportunities for us to further support them with our products and services.

Utilising design software to help troubleshoot client files, ensuring they meet our high production standards.

Confidently handling and resolving customer complaints with a focus on technical accuracy and client satisfaction.

Using customer feedback to help inform strategic decisions.

Using AI tools within your day-to-day role.

Previous experience in a customer-facing environment is essential.

Experience with the Adobe Creative Suite (specifically InDesign ) and Enfocus PitStop is highly desirable, but not essential. If you understand bleeds, margins, and CMYK, we want to hear from you.

The ability to work under pressure to strict deadlines, whilst still working with precision and a high level of attention to detail.

A confident communicator, whether you are explaining a technical artwork issue over the phone or building rapport via live chat.

Starting salary of £28,000 up to £34,646

Predominantly Monday to Friday 9:00am-17:30pm, 10am-18:30pm for 5 days every 5-6 weeks, Sunday (work from home) 9am-11am once every 5-6 weeks.

5 days fully office-based.

Located in Manvers, Rotherham.

Weekly pay, paid every Friday.

At Bluetree Group, we don't just print; we innovate. We believe in investing in the people who make our success possible. Here's how we look after you:

Health First: Access to a marketing leading Health Cash Plan and comprehensive wellbeing support, including onsite training and access to free external support.

Family Support: Enhanced maternity, paternity and adoption packages to support your life outside of work.

Rest & Recharge: 22 days annual leave (plus Bank Holidays), with a "Length of Service" program that earns you more days the longer you stay.

Social: From regular team socials to our legendary annual Summer and Christmas Parties, plus biennial Long Service celebrations; we know how to celebrate success.

Financial Wellness: Enrolment in our company pension scheme.

Rewards: Access to various discounts via Bluetree Rewards, weekend break giveaways, and long-service gifts to mark your milestones, starting from year 1!

Career Development: We champion personal development with a wide range of internal and external training opportunities available.

Fitness: Save on a new bike with our Cycle to Work scheme, or join our weekly football team to burn off some steam!

Daily Comforts: Fuel your day with free fruit, snacks, and beverages in our modern canteen.

Easy Commute: Free onsite parking at our state-of-the-art facility. We are also ideally located for public transport, just minutes from Mexborough, Swinton, and Wombwell train stations.

Bluetree Group is a fast-growing, technology-led print group, home to brands including Instantprint and Route 1 Print. We exist to make print buying easy and small businesses look exceptional. Established in 1989, Bluetree Group has grown to be the UK's largest online printer. Based in Wath Upon Dearne (conveniently located near Sheffield, Rotherham, Barnsley, and Doncaster), our 165,000 sq. ft. facility is the heart of our operation. From the moment you walk through our doors, you'll realise that our people are central to everything we do.

Ready to grow with us?

For Privacy information please follow this link to our privacy notice on our website under the home page https://www.bluetreegroup.co.uk

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