Customer Service
Role Overview
The Social Media & Customer Care Officer manages the company's social channels, engages with customers, responds to inquiries, and provides customer service.
The role calls for creativity, organization, communication skills, and the ability to build positive customer relationships.
Key Skills for This Role
Full Job Posting
Role overview
The Social Media & Customer Care Officer manages the company's social channels, engages with customers, responds to inquiries, and provides customer service.
The role calls for creativity, organization, communication skills, and the ability to build positive customer relationships.
Responsibilities
- Manage company social media accounts, including Facebook, Instagram, TikTok, LinkedIn, and X.
- Create, schedule, and publish posts, stories, and promotional campaigns.
- Monitor social channels and respond to customer inquiries, comments, and messages.
- Handle complaints, resolve issues, and provide accurate product, service, pricing, and promotion information.
- Maintain a positive online brand image and customer experience.
- Coordinate with sales and marketing on promotions.
- Track performance, prepare monthly reports, maintain customer records, and follow up on feedback.
- Stay current on social media trends and recommend marketing ideas.
Qualifications and skills
- Diploma or bachelor's degree in Marketing, Business Administration, Communications, or a related field.
- 1–3 years of experience in social media management or customer service.
- Excellent written and verbal English communication; Arabic is an advantage.
- Proficiency in Microsoft Office and social media management tools.
- Canva, Adobe Express, or similar design-tool knowledge is an advantage; basic graphic design is preferred.
- Strong organization, multitasking, communication, problem-solving, time management, teamwork, and attention to detail.
Working hours
- Full-time role; occasional evening or weekend work may be required during campaigns or events.
Pay
- AED 2,600–3,000 per month.
Work location
- Work is in person.
Apply for this job in 1 click
Skip the repetitive application forms
Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.
Trusted by over 500,000 job seekers on Base Career