indeed
Customer Service
SQUARE HEAD PACKAGING
Dubai, UAE
Onsite
AED 1.00 per month
Discovered 1 weeks ago
Customer supportCustomer account managementPhone contact handlingActive listeningCRM systemsComplaint resolution
Role Overview
The role combines customer support, account communication, complaint resolution, and sales lead generation.
Work location is in person.
Key Skills for This Role
Customer supportCustomer account managementPhone contact handlingActive listeningCRM systemsComplaint resolution
Full Job Posting
Role overview
The role combines customer support, account communication, complaint resolution, and sales lead generation.
Work location is in person.
Responsibilities
- Generate sales leads and meet personal or team sales targets and call-handling quotas.
- Identify customer needs and provide accurate, complete information using suitable methods and tools.
- Build trust and sustainable customer account relationships through open communication.
- Handle complaints, provide appropriate solutions or alternatives, and follow up to ensure timely resolution.
- Maintain customer interaction records, process accounts, and file documents.
- Follow communication procedures, guidelines, and policies, and take extra steps to engage customers.
Requirements and skills
- Proven customer support experience or experience as a Client Service Representative.
- Track record of exceeding quota.
- Strong phone contact handling skills and active listening.
- Familiarity with CRM systems and practices.
- Customer orientation and ability to adapt to different types of customers.
- Excellent communication and presentation skills.
- Ability to multitask, prioritize, and manage time effectively.
Pay
- Pay starts at AED 1.00 per month.
Work location
- Work is in person.
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