Customer Revenue Manager

Role overview

Trade terms and promotion management

• Lead customer trade investment strategy, including trade terms, customer profitability, profit pools, and ROI analysis.
• Track customer-level investment, interpret commercial implications, and derive insights.
• Develop profitable trade strategies and lead promotional ROI analysis and strategy.
• Ensure fair treatment across customers and compliance with global strategies.

Pricing, product mix, and customer planning

• Measure profit pools and define revenue management actions aligned with company objectives.
• Define and execute the 3N price strategy by channel and key customer under group and area guidelines.
• Develop strategies to optimize customer product mix.
• Partner with Sales on customer reviews, planning, trade terms, and strategy; provide revenue management recommendations.
• Track customer performance against plan and support negotiations and joint business plans.

Commercial policy governance

• Ensure customer trade strategies align with Ferrero commercial policies.
• Conduct compliance audits covering retailer proof of performance, promotional ROI analysis, and deductions management spot checks.

Requirements

• 4–7 years of relevant professional experience.
• Bachelor's degree in Business or a related field.
• Knowledge of the Canadian market, retail environment, and financial management principles applied to Sales and Marketing.
• Advanced knowledge of Excel, PowerPoint, and Word; strong analytical skills with large amounts of data.
• Strong problem-solving, critical-thinking, communication, and collaboration skills; able to work independently and manage multiple deadlines.
• Sales experience is a plus.
• Knowledge of trade management systems and SAP ECC, SAP TPM, SAP TCM, or SAP BI is a plus.

Workplace

• The position is listed as hybrid in North York, Ontario.

Compensation

• Base compensation range is $84,000–$112,000; actual compensation depends on experience, qualifications, and other job-related factors.
• Benefits include health insurance, retirement plans, and paid time off.